Post: CIVIL AVIATION AUTHORITY OF MALAYSIA AERONAUTICAL INFORMATION SERVICES AIR TRAFFIC CONTROL TOWER (TOWER WEST) JALAN KLIA 2/4, 64000 KLIA, SELANGOR DARUL EHSAN MALAYSIA. Tel: 6-03-8778 4106 Email: ais@caam.gov.my URL: aip.caam.gov.my | AIC for Malaysia | AIC 07/26 Effective Date: 03 SEP 2026 Publication Date: 03 SEP 2026 |
PROCEDURES FOR THE EXTENSION OF AIR TRAFFIC SERVICES OPERATING HOURS APPLICATION FROM AIR OPERATORS
1 INTRODUCTION
1.1 This AIC establishes the procedures for air operators to apply for an extension of Air Traffic Services (ATS) operating hours beyond the operating hours published in the Aeronautical Information Publication Malaysia (AIP Malaysia). The procedure is intended to meet operational demand, particularly for domestic passenger flights that require ATS services outside published operating hours.
1.2 The provision of ATS beyond the published operating hours is subject to operational feasibility, availability of qualified personnel and supporting services, compliance with applicable duty period and fatigue management requirements.
1.3 An extension of ATS operating hours is not automatically granted upon submission of an application. CAAM reserves the right to approve, approve with conditions, amend or reject an application based on operational, safety, regulatory and resource considerations.
1.4 Air operators shall comply with the applicable eligibility, submission and operational requirements specified in this AIC.
2 PURPOSE
2.1 The purpose of this Aeronautical Information Circular (AIC) is to:
establish and standardise the procedures for applying an extension of ATS operating hours;
define the requirements and submission timelines for each category of application;
ensure timely and effective coordination among CAAM, ATS Units (ATSUs), air operators, aerodrome operators and other relevant stakeholders; and
ensure that extensions are safe, operationally feasible and compliant with ATCO duty and fatigue-management requirements.
3 SCOPE
3.1 This procedure applies to eligible commercial passenger air services operators specified in Section 4 when applying for the provision of ATS outside the operating hours published in the AIP Malaysia.
3.2 For the purpose of this AIC, extension applications are categorised as follows:
Pre-planned Extension Application — a complete application to be submitted at least 45 days before the scheduled date of operation;
Ad-Hoc Extension Application — an application arising from an urgent or unforeseen operational situation.
3.3 General Aviation (GA) operations are outside the scope of this AIC.
4 ELIGIBILITY AND PRE-SUBMISSION REQUIREMENTS
4.1 Applications may only be submitted by a commercial passenger air service operator that holds either:
a valid Malaysian Air Service License (ASL), Air Operator Certificate (AOC) and applicable Air Traffic Right; or
a foreign scheduled air service operator that is duly designated or authorised under the applicable Air Services Agreement and holds a valid Malaysian Foreign Air Operator Certificate (FAOC).
4.2 Submission or approval under this AIC relates solely to the extension of ATS operating hours and does not constitute an application for or approval of any flight or landing permit. An air operator conducting an additional frequency, extra flight or ad-hoc flight shall separately obtain the applicable approval or permit through AeroFile, NOSAS or any other CAAM recognised system before operating the flight.
4.3 For an application under paragraph 3.2 (a), the air operator shall submit this application to obtain CAAM’s pre-approval for the extension of ATS operating hours before submitting its slot application to National Slot Coordination Malaysia (NSCM). Such pre-approval does not guarantee the allocation of a slot by NSCM. Upon the air operator obtaining the applicable NSCM slot confirmation and CAAM flight approval or landing permit issued through AeroFile, NOSAS or any other system recognised by CAAM, the pre-approval shall automatically become final approval.
4.4 For an application under paragraph 3.2 (b), the air operator shall confirm in the application form that:
all applicable flight permissions, permits and regulatory approvals have been obtained and remain valid;
where a landing permit is required, a valid permit has been issued through AeroFile, NOSAS or any other system recognised by CAAM;
prior approval or confirmation has been obtained from the aerodrome operator; and
coordination and approval from all relevant agencies have been obtained if applicable.
4.5 An application may be rejected or returned without further processing where:
the application is incomplete or contains inaccurate information;
the required supporting documents are not provided;
the required confirmation from the aerodrome operator or relevant agencies has not been obtained; or
the application does not comply with the prescribed submission timeline.
5 CATEGORIES OF EXTENSION APPLICATION
5.1 Pre-planned Extension Application.
5.1.1 A pre-planned extension application is an application submitted sufficiently in advance to enable resource planning, roster preparation and coordination with the relevant stakeholders.
5.1.2 Pre-planned extension applications may include operations associated with:
Malaysian festive seasons or public holidays; or
Planned charter operations by Malaysian commercial passenger air service operator holding a valid ASL and AOC.
5.1.3 The air operator shall submit the application by email to the CAAM Operation Control Centre (OCC), together with the following:
a completed Extension of Air Traffic Services Operating Hours Application Form;
an official application letter addressed to the Chief Executive Officer of CAAM;
the proposed flight schedule; and
any other information required by CAAM.
5.1.4 The complete application shall be submitted at least forty-five (45) days before the commencement of the operation. The submission timeframes specified in this AIC apply solely to applications for the extension of ATS operating hours and shall not replace, modify or waive any timeframe prescribed by any other applicable CAAM requirement. The air operator remains responsible for complying with all applicable submission timeframes.
5.1.5 Where multiple flights are involved, the operator shall provide a complete schedule containing the dates, flight numbers, aircraft types, routes and proposed arrival or departure times.
5.2 Ad-Hoc Extension Application
5.2.1 An Ad-Hoc extension application arises from an urgent, unforeseen or unexpected operational situation that could not reasonably have been identified earlier.
5.2.2 Ad-hoc circumstances may include:
delayed arrival or departure of an existing scheduled flight;
operational disruption affecting the original flight schedule; and/or
diversions.
5.2.3 The air operator shall submit a completed Extension of Air Traffic Services Operating Hours Application Form by email to CAAM OCC at: occ.group@caam.gov.my
5.2.4 Applications shall comply with the following minimum notification requirements:
Extension beyond the published ATS operating hours — the complete application shall be submitted at least three (3) hours before the published end of the ATSU operating hours; and
Commencement of ATS before the published operating hours — the complete application shall be submitted at least three (3) hours before the published end of the ATSU operating hours on the preceding day.
5.2.5 Submission within the minimum notification period does not guarantee approval.
5.2.6 CAAM may reject an application submitted if:
For extension beyond the published ATS operating hours - less than three (3) hours before the published end of the ATSU operating hours; or
Commencement of ATS before the published operating hours - less than three (3) hours before the published end of the ATSU operating hours on the preceding day.
5.2.7 An operator shall not use extension requests to address recurring deficiencies in schedule planning, avoidable operational delays or repeated non-compliance with previously approved operating times.
6 APPLICATION PROCEDURES
6.1 The application must be completed, accurate and supported by the required documents at the time of submission.
6.2 The time of submission shall be determined based on the time at which CAAM OCC receives the complete application and all required supporting documents.
6.3 An incomplete application shall not be considered to have met the prescribed submission timeline.
6.4 CAAM may request for further information or clarification. If it is not provided within the specified period, the application may be rejected or closed without approval.
7 OPERATIONAL ASSESSMENT AND APPROVAL
7.1 Each request shall be assessed by CAAM on a case-by-case basis, taking into consideration safety, operational feasibility and compliance with applicable regulatory requirements. The submission of a request does not confer any entitlement to approval and CAAM reserves the right to approve or reject any request at its sole discretion any other safety or operational consideration determined by CAAM.
7.2 Approval shall only apply to the flight, date, aerodrome and operating times stated in the approval notification.
7.3 An approved extension shall not establish a permanent amendment to the operating hours published in the AIP Malaysia.
7.4 Approval granted under this AIC is limited solely to the provision of ATS outside the operating hours published in AIP Malaysia. It shall not constitute or replace:
a flight, landing or overflight approval issued through AeroFile, NOSAS or any other system recognised by CAAM;
an Air Traffic Right or variation thereof;
slot confirmation by NSCM;
approval for the extension of aerodrome operating hours; or
approval or confirmation from any other supporting agency.
7.5 CAAM may withdraw or amend an approval where:
ATS resources become unavailable;
the aerodrome operator or supporting agency withdraws its approval;
the operator changes the approved schedule;
safety or operational conditions deteriorate;
the information provided by the operator is found to be inaccurate; or
the conditions of approval are not complied with.
8 RESPONSIBILITIES OF AIR OPERATORS
8.1 The air operator shall be responsible for:
submitting a complete and accurate application within the prescribed timeline;
declaring prior approval or confirmation from the aerodrome operator;
coordinating with other agencies, where applicable;
coordinating with ground handling agents, rescue and fire-fighting services, security agencies, fuelling providers and other supporting services;
declaring the applicable landing permit and regulatory approval;
ensuring the validity of its ASL or FAOC and other applicable approval;
complying with all conditions imposed by CAAM;
adhering to the approved operating schedule;
promptly notifying CAAM of any delay, amendment or cancellation; and
disseminating the approval, rejection, amendment or cancellation to all relevant stakeholders.
8.2 Coordination undertaken by CAAM OCC for the provision of ATS shall not relieve the air operator of its responsibility to coordinate with the aerodrome operator and other agencies.
9 CANCELLATION OF AN APPROVED EXTENSION
9.1 Where an approved extension is no longer required, the air operator shall notify CAAM OCC and all relevant stakeholders immediately.
9.2 The cancellation notification shall include:
reference number of the approval;
flight number;
date and approved operating time;
reason for cancellation; and
name and contact details of the person submitting the cancellation.
9.3 The operator shall not assume that cancellation notified only to the aerodrome operator, ground handler or another agency has been received by CAAM.
9.4 Repeated late cancellations, failure to notify CAAM or failure to utilise approved extensions may be taken into consideration when assessing future applications.
10 CAAM OCC OPERATING HOURS
10.1 The operating hours of CAAM OCC for processing extension applications are: 0900 to 2300 Local Time (LT) or 0100 to 1500 Coordinated Universal Time (UTC) daily.
10.2 Applications submitted outside CAAM OCC operating hours shall be treated as received at the commencement of the next OCC operating period.
10.3 An application submitted outside OCC operating hours may not be processed where the applicable minimum notification period cannot be met.
11 APPLICATION FORM
11.1 The Extension of Air Traffic Services Operating Hours Application Form is available on the CAAM website under: E-Services & Forms → Operation Control Centre.
11.2 Air operators shall ensure that the latest version of the application form is used.
11.3 Use of an obsolete form may result in the application being returned for correction.
12 APPENDICES
12.1 The appendices to this AIC are:
Appendix 1 — Pre-Planned Extension Application Process Flow; and
Appendix 2 — Ad-Hoc Extension Application Process Flow;
13 CONTACT INFORMATION
13.1 For enquiries, coordination or submission of an application, contact:
Operation Control Centre
Civil Aviation Authority of Malaysia
Telephone: +603-8529 1221
Mobile: +6011-6570 1221
Email: occ.group@caam.gov.my
14 REVOCATION AND SUPERSESSION
14.1 This AIC revokes and supersedes AIC 01/26 — Establishment of Procedures for the Extension of Air Traffic Services Operating Hours upon Request from Air Operators — with effect from the effective date of this AIC.
14.2 Any approval issued under AIC 01/26 before the effective date of this AIC shall remain valid until its expiry, unless amended, withdrawn or cancelled by CAAM.
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